Returns & Exchanges

At Artigiano, we take pride in the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, we handle returns on a case-by-case basis to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our concierge team within 48 hours of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and packaging to help our quality control team assess the condition of your shipment.

• 3.
  Review Process

  Our specialists will review your claim within 24 hours to determine the best resolution, such as a replacement or store credit.

• 4.
  Receive Resolution

  Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.